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Sole Ellipticals

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Has anyone had massive trouble with Sole ellipticals? I purchased an e35 two years ago and have been fighting ever since to get a machine that works for more than two weeks. I've been through three, each failing immediately after assembly. The problem is always the same- malfunctioning resistance. I call Sole, they send parts and schedule a technician, which takes about four weeks. TEN tech visits couldn't solve the problem.  It would work somewhat for a while, then break completely. My labor warranty has expired so I have to install the latest massive box of parts myself.    
There's a LOT more to the story, but for now I'm hoping for advice on why this keeps happening and why no one can fix it.  I've found some info online, but I have the 2020 model, which has some differences.

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