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Fitbit Charge HR - fix or upgrade?

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Hey guys! I have a new Fitbit Charge HR that I received in January as a replacement for my old HR that broke. Over the last two weeks, my new HR has started having the same problem as my old HR, which is that it won't sync with my mobile app - the IT guy who accessed my account yesterday said that my Fitbit hadn't synced in over a week. I'm losing data that I need for my challenges (Walking to Mordor, calorie balance, etc.), and that's a bit irksome.


So my question is, have any of you had this problem with the old HR's? If so, have you found it worthwhile to troubleshoot and get the problem fixed? Or would it be more efficient to just upgrade?


(Also, I have tried everything that the IT people have suggested - restarting the app, restarting the phone, restarting the Fitbit, updating the app, turning Bluetooth off and on, unpairing and repairing the device - and nothing has worked.)


Thanks for the advice!!


The Silver Archer, Ranger Level 45

Jesus-follower | Writer | Encourager | Resident Myers-Briggs and Enneagram Geek 

"Knowing that we can be loved exactly as we are gives us all the best opportunity for growing into the healthiest of people." - Fred Rogers


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